Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the dress that we made meets your requirement. Try your dress on as soon as possible without removing the tags, altering, or washing the dress.
For any items, if there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video(in 7days). Once it is verified, you can send the item back to us (customer assumes the shipping cost) only after you get our permission, and we will give you the corresponding refund.
If you are returning or exchanging dresses, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached.
1) All our dresses are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection four times before being shipped out to minimize such problems from arising. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive.
2) We only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we cannot warrant a refund if the problem of the item is not caused by DrapeMe.
3) Package lost during the ordinary shipment period can be treated with full refund.
4) We cannot accept returns for confirmed customer sized or customer self designed dress.
5) Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited.
6) Dress is not the size you ordered.
If your dress size differs from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
We will full refund if there is size problem with order that select “Custom Size”.For the order which select standard size,if the dress doesn’t fit you,and the size problem has confirmed by Customer Service,we will ask our customer to keep the dress,and we will refund 30% of your order.Because each dress goes through quality-inspection four times before being shipped out to minimize such problems from arising,the only reason should be the customer’s measurement is not right.
7) Dress is the size you ordered but does not fit
Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost: Please note that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.
8) Till you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you. Returns will not be accepted without prior approval from Customer Service. If we agree to refund, please email us the completed Product Return Form and you need to ship the item back to us within 7 business days (from the date the item is received). We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.
9) If you want to cancel the order, then you have to contact us within 24 hours, Orders canceled after 1 days of payment confirmation will be eligible for a 50% of the product refund and the full shipping cost. Once your order has been shipped, it can no longer be cancelled.
You should contact us within 2 business days (from the date that the item is received) if you want to return the item back to us.
Please email to [email protected] with the order number.
(A reply with the resolution is offered within 24 hours)
Please understand us, all of our dresses are High Quality Handmade, and have no dresses in store. So if you return the dress, it would be useless , and can never be sold again.