The option of exchange is available in case,
You have received a damaged product from our end. In such case, make a video of the same while opening the product and inform us at that very moment on email@example.com. Late addressals will not be entertained.
If the product already seems opened to you at the time of delivery, return it back to the delivery boy then itself.
The policy of Refund is not available at Drapeme.
All our dresses are made to order Due to this reason we ask our customer to pay the confirmation amount of 500 Rupees after placing the order.That confirmation amount will be deducted from the final COD amount.
All the order above value 3000/- also have to pay the confirmation amount of 500/- Rupees.
The purpose of asking for confirmation amount from our clients is just that there’s assurance of order acceptance.
In case of availing an exchange inform us before completion of 7 days from the delivery on firstname.lastname@example.org and further you will receive a confirmation call from our end.
The customization of products are available at drapeme on prepaid basis only.
In case of requirement of fast delivery of the product, inform us prior on email@example.com wherein, extra shipping charges will be added depending upon the distance.
Cancellation of the product is available only before the dispatch of the product, after the dispatchment, no cancellations will be entertained. The shipping charges on cancellation has to be borne by the customer.
For tracking your product, a mail will be sent to you by Drapeme via which you can track your product. In case of inconvenience, reach us at firstname.lastname@example.org.
Any used product will not be accepted. In case of violation, product will be sent back and delivery charges will be applied to the customer
If there is an inconvenience in adding the product to your cart, this means that the pincode is unserviceable from our end.
In case of any other query, contact us at email@example.com for 24/7 support service.
As per our company policy in case of COD payment, if you are having an issue with dress fitting then you need to parcel us the dress from your side within 2 days and in the case of Prepaid payment, we don’t charge anything and shipping charges will be beared from our side.